Website Security
Booking online through Eastcapebookings.co.za is quick, easy,
convenient and safe.
Eastcapebookings.co.za makes every effort to maintain customer
confidentiality when securing an online payment. This includes
ensuring the security of your credit card details and other
personal information.
All of your personal information is encrypted as it travels over
the Internet.
How we secure your payment information when you book
online
• When you book on Eastcapebookings.co.za over
the Internet, your web browser connects with the website through an
SSL ("Secure Sockets Layer"). SSL is an industry-standard
protocol for encryption over the Internet.
• When information is encrypted, it is scrambled
between your computer and our server. The information is only
unscrambled when it safely reaches us. It's fast and safe, and it
ensures that your personal information cannot be read by anyone
else.
• However, as with any standard email, emails
containing your personal data sent to or from
Eastcapebookings.co.za will travel in a non-encrypted format.
Once you have made a booking
As you make a booking we need to capture your personal details to
go into the booking. At this point the information is encrypted.
You can tell this is happening as browsers will display a key or
padlock at the bottom left corner of the screen.
Completing the transaction
When you send your personal details to us, none of the information
is stored on the website, it is passed straight back to our secure
servers, where it only exists as part of the record of your
transaction.
Security messages
If you see a security message during the booking process it's
simply informing you that you are entering a secure area of the
site. You will also see this message when you are severing the
connection with our secure server, and moving into an open, public
area of the site. At this point all of your personal information
has been discarded - whether or not you actually completed a
purchase. Your browser can be configured to display this message or
not, as you choose.
Your personal information
Eastcapebookings.co.za considers your privacy to be of the utmost
importance, and we are governed by the UK Data Protection Act 1998.
If you are concerned with how we might collect and use information
about you, you can find a complete explanation in our Privacy
Policy.
Important notice about Internet fraud -
"Phishing"
There is an Internet fraud practice known as "Phishing" which is
the illegal gathering of personal information by deception.
Unsolicited emails are sent to customers from lists illegally
gathered by a third party, and ask them to enter or reconfirm bank
or password details into a 'cloned' or illegal copy website.
For your protection please be aware of the following facts:
• Eastcapebookings.co.za will never ask you to
enter personal bank account, credit card or PayPal account details
into an email or through a link sent via an email.
• You will only be asked for your card payment
details or to log in to your PayPal account if you wish to change
or refund your booking on Eastcapebookings.co.za. We require this
information specifically to debit or credit your card or PayPal
account in relation to your booking.
• Legitimate emails from Eastcapebookings.co.za
will contain your booking reference and the email will not have
been sent from a web-based mail server such as, gmail, hotmail or
yahoo.
• Eastcapebookings.co.za will never request
money payments through a third party, such as Western Union.
N.B. If you have reason to suspect an email claiming to be from
Eastcapebookings.co.za is fraudulent, please forward it to
phishing@eastcapebookings.co.za to investigate its authenticity and
take appropriate action. Please note that we cannot enter
into correspondence over emails sent to this address, therefore you
will not receive a reply.
